Video access policy and reporting deadlines
How long your video access lasts, when it ends, and what you should download before it does.
How long your access lasts
Access to your video sessions and your secure bundle page runs to the end of your current reporting period, so that you have time to complete the sessions and your assessments before you file.
| If you are licensed by | Access runs until |
|---|---|
| A Law Society, including the LSO and the LSBC | 31 December of the current reporting year |
| CICC, as an RCIC or RISIA | 30 June of the current reporting cycle |
| A regulator outside Canada | 12 months from the date of registration, or the deadline set by your own regulator. Tell us your jurisdiction when you register. |
Leaving it late
Many licensees complete their requirement in the final weeks of the period, and our platform is prepared for the volume in June and December. Even so, finish at least 48 hours before your deadline. That leaves time for a certificate to generate and for us to help if something does not work. A support ticket answered within 12 to 24 business hours is no use to you on the afternoon of the deadline.
After your deadline passes
If your regulator has granted you an extension. Where you have been given more time on medical or personal grounds, send us your extension letter and we will extend your video access to match your new deadline. We would rather do that than have you lose hours you have paid for through circumstances outside your control.
Access is personal to you
No recording or redistribution. Recording, downloading or redistributing session content by any means is not permitted. This protects the educators whose work it is, and the value of what other registrants have paid for.
Where hours have been claimed. If access is withdrawn for misuse and hours have already been declared to a regulator, we will notify that regulator that the hours were not properly completed. For a licensed professional this is a more serious consequence than the loss of the registration.
Getting into your videos
An automated email is sent within five minutes of payment, containing your secure page link and the password you will need. That password is separate from your profile login and is usually in capital letters. Check your spam or junk folder if it does not arrive, and keep the email: it is how you get back in.
Your completion certificate, if you generated one.
Your invoice.
Keep them for at least six years. If your regulator audits your declaration, these are the documents you will be asked to produce, and we cannot reissue them once a reporting period has closed.
For access problems, see our support and technical help page. For your annual requirement and reporting deadlines, see our compliance and reporting page.
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